SHIPPING POLICY

Shipping Policy

Research Use Only

All products sold by Nova Bio Pep are intended strictly for laboratory research purposes only.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may vary depending on order volume and product availability.

Customers will receive tracking information once an order has been shipped.

 Shipping & Delivery

All orders are shipped to the address provided at checkout. Customers are responsible for ensuring that all shipping information is accurate and complete.

Delivery times are estimates only and are not guaranteed.

Once an order has been shipped, Nova Bio Pep is not responsible for carrier delays, lost shipments, stolen packages, or delivery issues caused by the shipping provider.

International Orders

For international shipments, including those to Brazil, the customer is considered the importer of record and assumes full responsibility for:
- customs clearance
- import regulations
- duties and taxes
- local restrictions and laws

Nova Bio Pep is not responsible for shipments delayed, held, rejected, or seized by customs authorities.

Lost or Delayed Shipments

If a package is lost in transit, customers should first contact the shipping carrier directly.

At our sole discretion, Nova Bio Pep may assist with replacement shipments in certain situations, but replacements are not guaranteed.

Incorrect Shipping Address

Nova Bio Pep is not responsible for failed deliveries or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Agreement

By placing an order, customers acknowledge and agree to this Shipping Policy and accept responsibility for shipment and delivery conditions.