REFUND POLICY

Refund Policy

Due to the nature of laboratory research products, all sales are generally considered final once processed and shipped.

Damaged or Incorrect Orders

If an order arrives damaged or incorrect, customers must contact us within 48 hours of confirmed delivery and provide clear supporting documentation, including photos of the package and contents.

All claims are reviewed individually. Approved claims may be eligible for replacement or store credit at our discretion.

We strive to resolve legitimate order issues promptly and fairly.

Shipping & Delivery Issues

Once an order has been shipped, Nova Bio Pep is not responsible for carrier delays, lost shipments, or stolen packages.

Customers are responsible for ensuring that shipping information provided at checkout is accurate and secure.

International Orders

For international shipments, including those to Brazil, the customer is considered the importer of record and assumes responsibility for:
- customs clearance
- import regulations
- duties and taxes
- local restrictions

Nova Bio Pep is not responsible for shipments delayed, held, or seized by customs authorities.

Chargebacks & Disputes

By completing a purchase, customers acknowledge and agree to this Refund Policy.

Unauthorized or fraudulent chargebacks may result in restriction of future purchasing privileges.